Although national laundry providers might be able to outshine local alternatives on size and name-recognition, they almost always fall short where it really matters. When it comes to the most important metrics for small businesses, local partners are the obvious choice.
From customer service and attentiveness to accessibility and quality, there are a variety of reasons to choose local service providers over the usual options. Here, we’ll take a look at the advantages your business will enjoy when going the hometown route.
You’ll end up paying less.
Saving money is music to any small business owner’s ears. And it’s rare that paying less comes in tandem with higher-quality. However, when you work with a local service provider, you get a win-win of better prices and higher-quality service. With lower overhead, smaller teams, and fewer expenses to worry about, local laundry providers can worry less about their bottom line and more about what really matters: the customer. You’ll also avoid those annoying administrative fees and other arbitrary costs.
You’ll have contact with real people.
Within the desert of automated and outsourced customer service, locally operated providers act as an oasis. The genuine care and dedication you’ll experience when interacting with these businesses is a refreshing change of pace. No more annoying dial tones or dead-end voicemails. With greater accessibility and improved communication, your problems will be solved with greater speed and efficiency.
You’ll enjoy quick response times.
While larger providers give the illusion of excellent service, they tend to spread themselves too thin. With bigger swathes of the country to cover, these companies are forced to stretch their resources. When you work with a local laundry service provider, you’ll have access to a higher concentration of dedicated and experienced field personnel ready to help. In concrete terms, this proximity translates into a same or next day service response compared to an entire week
You’ll get personalized service.
While larger providers are subject to a quagmire of administrative and bureaucratic red tape, local laundry businesses have the flexibility to offer customized service. Whether you require adjustments in financing or scope of work as your business grows, a local business is better poised to adjust to these changes. This adaptability combined with a higher sense of responsibility for the satisfaction of their clients makes local service providers better partners for small business owners.
You’ll have quicker access to upgrades.
Another benefit of the flexibility local service providers can offer is quicker upgrades. While larger operators move at a glacial pace to bring about upgrades, local laundry businesses have the agility to implement changes at a faster pace. Whether you want to upgrade your washers and dryers or other customer-centric technology, you’ll see results in shorter periods of time.
You’ll be working with more knowledgeable people.
Another advantage of working with service partners who are local to your area is expertise. With a laser-focused vision, these locally operated laundry businesses are experts in the local market. They don’t operate off of educated-guesses or hearsay like larger competitors might. Instead, these businesses have their hands in the same economy as you. They understand the dynamics of the area – what works and what doesn’t. This type of familiarity and connectedness simply isn’t something that can be bought from larger providers.
If you run a multi-unit property or campus housing, you understand the stress of operating a laundry facility alongside a full-fledged business. While the big guys are busy watching the bottom line, your local experts at the Coin Meter Company are focused on customers and their needs. Feel free to head over to our website to learn more about how a local service provider can benefit your business. With over four decades of proudly serving laundry owners in the Washington and Oregon area, we feel confident about our ability to help improve your facility’s income and efficiency.