How to use your laundry card, payment system and common questions

A: We have a complete line of video tutorials, that review how to use the Smart Laundry Card and Wave Point payment machines.

A: If your laundry machine isn’t working, we have a live local dispatcher available to help you. Click here to get service and repair.

A: If a machine malfunctions during use, we’ll credit you for you. Just contact our customer support to report the loss.

A: You may be removing the card too soon, try inserting the card again, select the cycle, press start, wait for the beep and then remove the card. If that doesn’t work try checking the balance on the card in another machine. If the error persists call Coin Meter for service.

A: When you purchase online or from a mobile phone you will receive a six digit code. You must take the code number to the Revalue Station to write the value to the card.

A: Only residents with code only must register the laundry card online.

A: We suggest wiping the microchip with a clean cloth and trying again. A lot of times dust or dirt gets on the chip and once it is cleaned the card will work.

A: Since we are local to the Pacific Northwest, our customer support can talk or meet with residents in person to talk over problems, concerns, or conduct training for machine use.

Laundry Card Tutorial Videos