Last Updated: February 2026

Coin Meter Company (“we,” “us,” “our”) operates coinmeter.com (the “Website”) and provides laundry equipment, payment solutions, maintenance services, and related offerings for multi-family properties, campus housing, and residents (“Services”).

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, use our Services (including mobile payment apps), contact us, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

  • Personal Information Information that identifies you, such as:
    • Name
    • Email address
    • Phone number
    • Postal address
    • Payment information (e.g., when using our payment apps or processing transactions)
    • Account login credentials (if you register for resident portals or vendor tools)
  • Non-Personal Information
    • IP address
    • Browser type and version
    • Device information
    • Usage data (pages visited, time spent, referral sources)
    • Location data (general area, not precise GPS unless you enable it via apps)
  • Information from Payment Apps and Laundry Services When using apps like CleanPay  or similar partners, we (or our partners) may collect transaction history, machine usage, and payment details.

2. How We Collect Information

We collect information:

  • Directly from you (e.g., when you submit a service request, contact us, sign up for alerts, or use payment features).
  • Automatically via cookies, web beacons, and similar technologies when you browse our Website.
  • From third parties (e.g., property managers, payment processors, or app partners).
  • Through service interactions (e.g., laundry machine usage logs for maintenance purposes).

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services (e.g., process payments, schedule repairs, manage laundry room accounts).
  • Communicate with you (e.g., respond to inquiries, send service updates or newsletters).
  • Process transactions and manage billing.
  • Prevent fraud and ensure security.
  • Comply with legal obligations.
  • Analyze Website usage to enhance user experience.

4. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service providers (e.g., payment processors, hosting companies, analytics tools).
  • Property owners/managers (for laundry room operations and billing).
  • Business partners (e.g., payment app providers).
  • Legal authorities if required by law, subpoena, or to protect rights/safety.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if separate).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.
  • Opt out of certain data processing or marketing communications.
  • Withdraw consent where applicable.

To exercise these rights, contact us via the contact information below.

For California residents (under CCPA/CPRA): We do not sell personal information. You may request details about categories of data collected/disclosed in the past 12 months.

8. Children’s Privacy

Our Website and Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Continued use of the Website/Services constitutes acceptance of changes.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

Coin Meter Company 16290 SW 72nd Ave Portland, OR 97224

Phone: (503) 452-4111 or (800) 452-8508

Thank you for trusting us with your information.