Payment Help

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Laundry Card FAQ

You’re ready to get your clothes cleaned, and need laundry machines that work smoothly with a variety of payment options. Coin Meter makes it easy for you to do your laundry, with machines that are credit card, smart card or coin operated. We can help you with whatever payment system is on the machines at your facility.

Q: Not sure how to use the payment system?

A: We have a complete line of video tutorials, that review how to use the Smart Laundry Card and Wave Point payment machines.

Q: Is it the laundry machine that’s broken? Request service with Coin Meter.

A: If your laundry machine isn’t working, we have a live local dispatcher available to help you. Click here to get service and repair.

Q: Did the machine stop working after you paid?

A: If a machine malfunctions during use, we’ll credit you for you. Just contact our customer support to report the loss.

Q: The laundry machine reads E06 when I try to use my smart card.

A: You may be removing the card too soon, try inserting the card again, select the cycle, press start, wait for the beep and then remove the card. If that doesn’t work try checking the balance on the card in another machine. If the error persists call Coin Meter for service.

Q: I purchased a code online but the value isn’t on my card

A: When you purchase online or from a mobile phone you will receive a six digit code. You must take the code number to the Revalue Station to write the value to the card.

Q: Do I have to register my laundry card online?

A: Only residents with code only must register the laundry card online.

Q: The laundry machine reads Error when I try to use my smart card.

A: We suggest wiping the microchip with a clean cloth and trying again. A lot of times dust or dirt gets on the chip and once it is cleaned the card will work.

Q: Still having trouble? Coin Meter has a customer support staff available.

A: Since we are local to the Pacific Northwest, our customer support can talk or meet with residents in person to talk over problems, concerns, or conduct training for machine use.
Additional Payment Resources:

 

Schedule an appointment with a laundry program specialists to learn how to maximize your common area laundry rooms.

Add funds to your laundry card
or inquire about a card.
Click above.

Need urgent service
on your machines?
Click above.

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