Did you know that if your laundry machine isn’t working, we have a live local dispatcher available to help you? But before you request service, there are a few steps you can take to see if you can troubleshoot it faster on your own:
Does the machine read “Error” when using the Laundry card?
If so, try wiping the microchip with a clean cloth and trying again. A lot of times dust or dirt gets on the chip and once it is cleaned the card will work.
Does the machine read “E06 when using the Laundry card?
If it reads “E06,” you may be removing the card too soon. Try inserting the card again, select the cycle, press start. Wait for the beep and then remove the card. If that doesn’t work, the balance on the card may be too low. Check the balance at another machine or online. Remember that when you purchase online or from a mobile phone you received a six digit code. You must take the code number to the Revalue Station to write the value to the card.
Is it a jammed coin in a coin-operated machine?
It may be possible to use tweezers to reach into the coin slot. If you can’t see it to grasp it, it may help to put another coin in the slot to dislodge the previous coin. Also make sure the coins are inserted properly; upright and not at a slant.
Do you have a really heavy load?
The machines sometimes won’t start or spin correctly if the machine is overloaded. This also won’t allow it to wash your load completely, which will cause you to have to wash the clothes again. Try lightening the amount of items in the machine, and restart.
If those steps didn’t work, then you can call or click here to request service. Most service is done same day it is reported or within 48 hours if parts or special equipment is needed. You’ll find more laundry tips, payment options, and equipment instructions at CoinMeter.com.